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Returns Policy

Revision Date: 10/11/19



At Coastal Farm & Ranch (Coastal), we sell quality products and we stand behind what we sell. If you aren’t fully satisfied with something you’ve purchased from us, we provide an easy Returns process.

For in-store and pickup orders, you can return your order to any Coastal store location for an exchange,  gift card, or refund.

For an order that was shipped to you, you can choose to return it at any Coastal store location or ship it back to us.  Just call, email, or live chat Customer Service and we will start your return process and send a return shipping label to you via email.

Please Keep Your Receipt

Coastal offers a full refund or exchange if you have proof of purchase such as a receipt, gift receipt, order confirmation email, or invoice.

We require a valid government-issued photo identification for non-receipt returns and returns generated from purchases made with store credits.

If you are missing your order confirmation email or receipt, we may be able to locate your order in our system. To help us find items in your purchase history, and to have your order history show up in our “My Account” section, sign up for an online Account and check out while logged in with your account when purchasing products online from us. If your product does not have proof of purchase, we are happy to offer a credit or gift card at the lowest sale price.


Return Window

Coastal offers a 180-day return policy on no-fault unopened and unused products that fall within the policy limits. You can find any exceptions to those limits below.

If the product you have purchased has a manufacturer defect in its materials or workmanship you can return it.

Many of our products have manufacturer warranties. Please visit or contact the store department related to your product or contact Customer Service for the warranty coverage information.


Exceptions:

There are a few exceptions to our Return Policy. They include:

Improper Use

Our policy does not cover regular wear and tear, damage from improper use, or accidents.

Footwear, Apparel, Saddles, and Saddle Pad products must be returned unworn, unwashed, with original garment tags present.  You can try the products on for fit (except undergarments).

Products must be returned with all components for a full refund.

Vaccines & Temperature Controlled Products
To protect the safety of our customer’s animals, we do not accept for return any vaccine, injectables, or products that are temperature sensitive.
Defective Products
Defective products subject to a manufacturer warranty will be returned per the product’s manufacturer policy.
Reduced Return Windows
Some products available at Coastal have a reduced return rate due to manufacturer requirements or resale capability of the item, these reduced items include:

             Electronics & Gas-powered Products
             Generators, gas-powered equipment, and consumer electronics may only be returned within 30 days, due to manufacturer warranty requirements.


Final Sales

Products that are final sale and as-is cannot be returned. These products include:

  1. Animal Health Vaccine/or Injectable
  2. Clearance Merchandise and Special Orders
  3. Under Garments
  4. Ammunition & Firearms
  5. Bulk items – (custom cut to your specifications such as rope, chain, cable, tubing, etc.)
  6. Live animals or insects

 

Cash and cash equivalent purchases exceeding $500 may be refunded by check sent from the Coastal Home Office.

Original shipping charges will be fully refunded if the return is the result of an error by Coastal. Items must be returned with all components for a full refund. If an order arrives damaged, incomplete, or needs replacement parts, contact Customer Service at 888-738-5717

Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. This should include (but is not limited to) items such as lawnmowers, leaf blowers, and any other items that use flammable liquids or gases. Please return these products to your local Coastal Store.

For any questions or concerns regarding store returns, please contact your local store about returning that product for you. For questions, comments or feedback about an online order return, please contact Customer Service at 888-738-5717.