Returns Policy

Our Promise

We stand behind what we sell. If you are not fully satisfied with your purchase, we offer a clear and consistent return process with a 60-day return window, subject to the policy guidelines below.

Return Eligibility & Timeframes

• Items must be unused, unopened, and in original condition, with all components and packaging included to the best of the customer’s ability.
• Most items may be returned within 60 days of the original purchase date or the online invoice date.
• Some items have reduced return windows or are final sale due to safety, regulatory, or manufacturer requirements (see exceptions below).

How to Return an Item

In Store Purchases

• Items purchased in store may be returned to any Coastal location.
• Please bring the following:
  • The original receipt or proof of purchase
  • The original form of payment
  • A valid government-issued photo ID (required for non-receipt or store-credit returns)

Online & pickup orders

• You may return at any Coastal location if you have your invoice or order confirmation.
• You may contact Customer Service to initiate your return and receive shipping instructions (when eligible).

Refund Methods

• Refunds are issued to the original form of payment whenever possible.
• If you have proof of purchase but the original payment method is unavailable, refunds will be issued as a store gift card.
• Returns without proof of purchase may be eligible for store credit or a gift card at the lowest recent sale price.
• Shipping charges are non-refundable unless the return is the result of a company error.

Refund Processing Time (for online orders)

• Returned items must be received and inspected prior to issuing a refund or exchange.
• Please allow the following:
  • 2–5 business days for processing after receiving your returned merchandise
  • An additional 3–5 business days for funds to appear, with some variation depending on your financial institution

Reduced Return Windows

• Electronics and items with motors have a 30-day return window.
• Gas-powered equipment and generators are subject to manufacturer warranty:
  • They will be repaired and returned when applicable.
  • Gas-powered equipment and generators are not eligible for standard return or exchange.

Final Sale / Non-Returnable Items

• Ammunition, firearms, gunpowder, and primers
• Licenses and permits
• Vaccines, injectables, wormers, and livestock medications
• Refrigerated or temperature-sensitive items
• Live animals
• Swimwear and undergarments
• Clearance items and special orders
• Any item cut to length
• Gift cards and eGift Cards
• Consumable food or animal treats with short expiration dates

Defective or Damaged Items

• Items that arrive damaged, incomplete, or defective due to a manufacturing issue may qualify for repair, replacement, or refund.
• Many products are covered under manufacturer warranties, which may supersede this return policy.
• Please contact Customer Service or your local store for assistance with warranty claims.

Shipping & Safety Restrictions

• Items that use flammable liquids or gases cannot be returned by mail, even if drained.
  • These items must be returned to a Coastal location.
• Return shipments must include:
  • The tracking number or proof of purchase
  • The item packaging (if it came packaged)
  • All components that came with the item (cords, instruction manuals, etc.)

Additional Guidelines

• Regular wear and tear, improper use, or accidental damage are not eligible for return.
  • Apparel, footwear, saddles, and saddle pads must be unworn, unwashed, and with original tags attached to be eligible for return.
• Items must be returned with all original components and accessories, product packaging, and manufacturer paperwork that was included at the time of purchase for full refund eligibility.

Need Help?

For questions regarding returns, exchanges, online orders, or warranty items, please contact Coastal Customer Service by phone at 888-738-5171 or by email at customer.service@CoastalCountry.com.